Deciding to buy from a store online is difficult sometimes especially when you are shopping on a website for the first time. You wonder.. is this site safe? Will they keep my information private? Are they only concerned with making the sale? Are they a real company? If I don’t like the item that I received can I return it? At Mysterious Gifts, we understand that these are real concerns and that’s why we have created high quality standards that assure that your transaction is not only a safe & secure one but also a great customer service experience!
Here are the reasons that make Mysterious Gifts your online store for an honest shopping experience:
128 Bit Secure Shopping
Mysterious Gifts, Inc. has security measures in place to protect the loss, misuse and alteration of the information under our control. This site is hosted by Yahoo! One of the most trusted names on the internet. Yahoo! hosts the store pages, ordering system, and order data. All on-line transactions are sent through Yahoo's secure server and encrypted with 128-bit technology. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. More specifically, your credit card information is only used by Mysterious Gifts, Inc. until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system. We also use the McAfee Secure which scans our site and makes sure that there are no vulnerabilities or any harmful hidden scripts. All of the steps we take keep our site safe as well as keep you safe.
We Protect Your Privacy
After your information travels safely through the Yahoo! 128-bit encrypted safe and secure servers, all customer information is respected and kept private by Mysterious Gifts. We will never sell your information to anyone! We are in the business to sell you the most innovative products and provide you with incredible service, not sell customer information (besides, we want you all to ourselves) Beware of other "super cheap" sites that look to make a few extra bucks by selling your personal information on the side. If they don't openly tell you that they don't sell your information then they probably do.
Customers Are Priority
Customers are #1 and our top priority. What has made our company successful is how we treat our customers. If customers are happy then they will come back again, that has always been our motto. But don’t just take our word for it, take a look at our customer’s testimonials (we hope that you will be so kind to leave one too) or take a look around on the web and do a search for Mysterious Gifts reviews, We have been around online for 5 years and we’re sure you will find that we have excellent customer service.
Hassel-Free Returns
We understand that everyone has different tastes and likes and we understand that sometimes you might not like what you purchased. So we have a hassle-free return policy that allows you to return your purchase within 30 days of receipt and we will never charge you for a restocking fee*. Simply email us with the reason for your return and we will send you a RMA# and instructions on how to return your order to us for a refund. If the item arrives defective or broken, we will get the issue resolved at no charge to you.
Best Prices
We work hard to bring you the most innovative products at the best prices. We monitor prices of our products online and do our best to offer the best prices possible. To show you how sure we are, we even offer Price Matching, so if you find an item cheaper somewhere else, let us know and we will work to match the price. Simply provide us with the website url where you found the product cheaper. Price difference must include all applicable charges such as shipping, taxes, etc. Items must be the exact brand and model. Ebay and all other auction sites are not eligible. Price Match is only offered before or during time of purchase and cannot be retroactively applied after purchase.
Free Shipping
We offer FREE STANDARD SHIPPING on orders within the contiguous United States on orders of $150 and up with use of coupon code, so take a look around and load up your shopping cart! This offer does not apply to volume, trade, or wholesale orders over $2000 or more than 10 items.
Owner Managed
Are you tired of speaking to uninterested representatives or call centers? When you call us you speak to highly trained in-house staff and owners. At all times there are owners at work in the office, live behind the scenes, monitoring staff and also taking customer phone calls. This benefits you because owner managed companies care the most about the personal happiness of their customers not like big chain stores. When any issue arises, there is an owner to help.
Knowledgable Staff
We not only sell our products but we KNOW our products. We don't just process orders like robotic-like call center reps or order processors, we give you our full time and attention when you call us or chat with us. We know that some items such as solar products are not the easiest to understand at first, so if you have questions we have answers and if we don't know the answer to your question, we will get the answer for you!
Large Corporate Clients
We have served large corporations such as Capital One Bank, Hyatt, News Corp., Dart Container to US Government agencies such as the US Department of Labor and US Department of Transportation. Mysterious Gifts also provided products to a large number of educational institutions such as Harvard University, University of Michigan, Purdue University and University of Ohio.
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