Mysterious Gifts, Inc. Satisfaction GuaranteeWe want you to be happy with your order and The Mysterious Gifts shopping experience!
Mysterious Gifts, Inc. SATISFACTION GUARANTEE - Mysterious Gifts, Inc. offers our customers a 30-day satisfaction guarantee on all purchases unless otherwise indicated on the products detail page. Merchandise may be returned within 30 days from the original invoice date ( Delivered Date ) for a full refund less original shipping charges. We do ask that you ship the item back to us. A return authorization number is required for all returns. If your order has shipped under a free shipping offer actual shipping charges incurred by Mysterious Gifts will be deducted from your credit. Due to the additional handling and processing fees associated with larger orders a restocking fee will be applied to orders over $1000. Any wholesale, resale, trade or volume orders over $2000 in value or more than 10 items are not eligible for return and are covered under the manufacturers warranty policy if applicable.
Manufacturer defects or shipping damage: Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Mysterious Gifts as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.If a product is received with manufacturer defects please contact Mysterious Gifts as soon as possible so we can contact the manufacturer. A replacement will be shipped to you under the respective manufacturers’ policy. Subject to Mysterious Gifts, Inc. Terms of Use.
Important Notes
Customer is solely responsible for shipping any returned product to Mysterious Gifts, Inc. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used Mysterious Gifts , Inc. Return Procedure will be breached and Mysterious Gifts, Inc. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
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