Thank you for choosing Mysterious Gifts.com - At Mysterious Gifts, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please contact us!
Is your web site secure?
Absolutely! Mysterious Gifts, Inc. has security measures in place to protect the loss, misuse and alteration of the information under our control. This site is hosted by Yahoo! One of the most trusted names on the internet. Yahoo! hosts the store pages, ordering system, and order data. All on-line transactions are sent through Yahoo's secure server and encrypted with 128-bit technology.
All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. More specifically, your credit card information is only used by Mysterious Gifts, Inc. until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.
While we want our store to be approachable and your buying experience fun, Mysterious Gifts, Inc. is serious about security and privacy.
Can I order over the phone?
Yes. Call us at 1-877-888-3731
We accept Visa, Mastercard, American Express, Discover, or Paypal as forms of payment. You can also mail us a check for your order.
Re-authorizations after the initial order
We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.
Online Order Status (Tracking info and more)
After placing an order you may check the shipping status at any time, You will be emailed a Mysterious Gifts ID to track your order when your order ships.
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with Mysterious Gifts and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll confirm it for you!
You will only be charged tax if you are a resident of New York. Mysterious Gifts, Inc is required by law to charge sales tax on orders shipped to New York state addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Most of our products are shipped directly from our manufacturing
partners to you. Before leaving the warehouse, each item is carefully
inspected so that it arrives to you in perfect condition.
We use only trusted shipping partners to deliver your purchase as
quickly and as safely as possible.
We offer Free Shipping on all orders of $150 and up!We offer FREE STANDARD SHIPPING within the contiguous United States on all orders of $150 and up when you use the coupon code FREESHIP99 at Checkout so take a look around and load up your shopping carts!
Free Shipping RestrictionsThis offer does not apply to volume, trade, or wholesale orders over $2000 or more than 10 items. Certain items may be oversized or overweight. A flat shipping rate will be calculated at checkout and indicated on the products detail page for items that are oversized or overweight.
How much will Shipping Cost? Standard Shipping Quotes:Just add an item into your shopping cart ( of course at no commitment) and simply use our shipping calculator. Please note: All shipping quotes include both shipping and any required handling.
Expedited ShippingExpedited Shipping is available at checkout. Please use our shipping calculator at checkout for estimates.
Our free shipping offer does not include any
applicable surcharges for items that must be shipped via a
specialized freight carrier. (See below.)
Items that cannot be shipped by standard carriers because they
are too heavy or require special handling are shipped via a
specialized freight carrier. Freight items may incur an additional
shipping charge. If so, this will be indicated next to the product
Our freight shipping includes only standard curbside delivery. Freight
shipping does not include: "white glove" service, inside delivery,
delivery to any floors other than the ground floor, or furniture
If an item that you order ships via freight, our shipping partner will
call in advance to schedule a delivery window during weekday business
Where we ship
Mysterious Gifts ships inside of the United States only at this time.
Shipping times vary for each product and manufacturer, so
please refer to the lead times quoted in each product's description for
a more accurate estimate. The quoted lead times are averages for
in-stock items and are only estimates.
We try hard to ship in the times quoted (and faster if
possible), but sometimes items are delayed beyond the stated
windows. If an item that you order will take longer than the
original estimate, we will inform you as soon as possible to let you
know what the new estimated shipping date is.
Method of delivery
The majority of items are shipped via FedEx Ground or UPS, but for
larger items we might use specialized freight carriers.
Returns & Exchanges
We want you to be happy with your order and The Mysterious Gifts shopping experience! If you are not satisfied with your
order you may return it within 30 days of your receipt of merchandise
for a refund at the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
- Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
Please see our Return Policy section to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
Due to the additional handling of larger orders a restocking fee will be applied to orders over $1000. Any wholesale, resale, trade or volume orders over $2000 in value or more than 10 items are not eligible for return & are covered by manufacturer warranty if applicable.
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order. RMA is required for this process.
Damaged / Defective Goods Replacements
Items are carefully designed and packaged to withstand the rigors of
travel, but sometimes damage does occur en route. Please inspect your
purchase immediately upon receipt. Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Mysterious Gifts as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.
Keep all of the original packing material. Please contact us and we will provide you with instructions.
Do you have a trade program? How do I enroll?
Absolutely! If you are a retailer please contact us for volume discount pricing. Please be sure to include your company name, resale tax-id number, address and contact information where we could best reach you.
Who is Mysterious Gifts and what are they all about?
Our vast inventory of top and cool items offers you endless options for giving your loved ones only the best gifts available. Looking for the top birthday present ideas for your son or daughter? Mysterious Gifts carries Educational Toys & Gifts so that you can give your children not only unusual gifts but also very educational items they'll surely enjoy. Meanwhile, Eco-Friendly Gifts as well as Home & Garden Gifts are also available here at the best prices!
Where is Mysterious Gifts located?
Mysterious Gifts, Inc.
10A Merrick Avenue
Merrick, NY 11566